These General Terms and Conditions of Sale (hereinafter referred to as the "GTCS") are proposed by the company SAHARA PALACE, a simplified joint stock company with a share capital of 5,000 euros, with headquarters based at 151 rue Bouthier 33100 BORDEAUX and registered in the BORDEAUX Trade and Companies Register under number 889.894.127.

Definitions :

"Website": the website and all its pages.

"Product(s)": all the products (materials) that can be purchased on the Website.

"Seller": ÉDITIONS VETIVER which offers its Products on the Website.

"Customer": the Internet user having the quality of consumer within the meaning of the preliminary article of the Code of consumption which carries out a purchase of Product(s) on the Website.

The GTCS are automatically made available to the Customer on the homepage of the Website. The Customer simply needs to click on "General Terms and Conditions of Sale" to find out the terms and conditions of his order - this even before the order process has begun.

Customers visiting the Website and interested in the Products offered by the Seller are invited to read these GTCS carefully, to print them out and/or to save them on a durable medium, before placing an order on the Website.


The Seller reserves the right to modify the GTCS at any time by publishing a new version of them on the Website. The GTCS applicable to the Customer are those in force on the day of his order on the Website.

Legal information concerning the Website host and publisher is provided in the Website's legal notice and confidentiality policy.

The data privacy policy is part of the GTCS and is included in Annex 1 of these GTCS and can be accessed directly from the Website under the link "Legal Notice".

The Website offers online sales for consumer goods, as described on the Website.

The Website is freely accessible to all Customers. The purchase of a Product implies the acceptance by the Customer of the entirety of the GTCS and the Seller's privacy policy, and the Customer acknowledges that he/she has fully understood and accepted them.

This acceptance consists, for the Customer, in ticking the box corresponding to the sentence of acceptance of these GTCS, preceded by the words "I acknowledge having read and accepted the above General Terms and Conditions of Sale", as well as the words "I accept the privacy policy".

Acceptance of the GTCS assumes that the Customer has the legal capacity to conclude sales on the Website. If the Customer is a minor or does not have this legal capacity, he/she declares that he/she has the authorisation of a guardian, curator or legal representative.

The Customer acknowledges the value of the Vendor's automatic recording systems as evidence and, unless he/she can provide proof to the contrary, renounces contesting them in the event of a dispute.


The creation of a customer account is a requirement to place any order by the Customer on the Site. To this end, the Customer will be asked to provide a certain amount of personal information such as his/her surname(s) and first name(s), email address, postal address and telephone number.

The Customer has the right to register on the opposition list to telephone soliciting - this in application of article L.223-2 of the Consumer Code. (verifier si applicable à l’EU)

The Customer agrees to provide accurate information. The Customer is responsible for updating his data. He must therefore notify the Seller without delay in the event of any change. The Customer is the exclusive party responsible for the truthfulness, accuracy and relevance of the data provided.

Customers registered on the Website can access their customer account by logging in using their login details (e-mail address defined at the time of registration and password) or by using systems such as third-party social network login buttons. The Customer is responsible for protecting the password he/she has chosen. He/she is encouraged to use complex passwords. If the Customer forgets his password, he/she has the possibility to generate a new one. This password guarantees the confidentiality of the information contained in the "my account" section and the Customer shall therefore refrain from transmitting or communicating it to a third party. Failing this, the Seller shall not be held responsible for any unauthorised access to a Customer's account.

The information in the "my account" section allows the Customer to consult all of his orders placed on the Website.

If the data in the section "my account" were to disappear as a result of a technical failure or a case of major force, the Seller shall not be held legally responsible, as this information has no evidential value, but only an informative character. The pages relating to the customer account may be freely printed out by the Customer who holds the account in question, but they do not constitute any proof; they are only for information purposes and are intended to ensure the efficient management of his orders.


Each Customer is free to close his account on the Website, by sending an e-mail to the Seller indicating that he wishes to delete his account, who will acknowledge receipt as soon as possible.

The Seller retains the exclusive right to delete the account of any Customer who has contravened the GTCS (in particular, and without this example being exhaustive, when the Customer has knowingly provided incorrect information when registering and creating his personal space).


4.1 Description of the Products

The Products offered are those which appear in the catalogue published on the Website. Each Product is accompanied by a description drawn up by the Seller which includes the name of the Product, its price, its size, its colour, its origin and its composition.

Due to the artisanal nature of the products, the finishes of the Products may differ from one Product to another. The same applies to the colours, shapes or aspects.

Elements such as photographs, texts and graphics are not contractual and may in no case be used as a reference for the assessment of a defect in conformity given the technical difficulties in reproducing the play of colours and textures of the Products on a digital medium.

4.2 Availability of Products

The availability of the Products is indicated on the Website, in the description of each Product. In the absence of availability, the words "out of stock" appear in the description of the Product in question. ​​

However, it is possible that Products displayed as available may no longer be available at the time the Customer places an order, without the Seller being held liable.
In this case, an email is sent to the Customer indicating the unavailability of the Product(s) and the possibility offered to the Customer:

-either to cancel the entire order, at no cost to the Customer,

-or to contact the customer service department to substitute a new Product to the Product that is unavailable when ordered. In this case, the Seller and the Customer shall agree on the terms and conditions of the new order, if applicable via the Website.

If the Seller is able to offer such alternatives.

4.3 Ordering process

The "Shopping Cart" is the immaterial object containing all the Products selected by the Customer for purchase by clicking on these elements. In order to proceed with the order, the Customer chooses the Product(s) he/she wishes to order by adding them to his/her "Shopping Cart", the content of which can be modified at any time by clicking on the "Shopping Cart" tab.
Once the Customer considers that he has chosen and added to his basket all the Products he wishes to purchase, he will have the possibility, in order to validate his order, to access his basket by clicking on the "Basket" tab. The Customer will then be redirected to a summary page on which he/she will be informed of the number and characteristics of the Products ordered, as well as their unit price.

The Customer will then access a page where he/she will have to fill in the form fields. In the latter case, the Customer must provide a certain amount of personal information about him/her, which is necessary for the order to be processed.

All orders placed on the Website must be duly completed and must include this necessary information.

If he wishes to validate his order, the Customer must tick the box relating to acceptance of the GTCS and click on the validation button, preceded by the words "PAY".

The Customer can make changes, corrections, additions, or cancel the order until it is validated.

Once the Customer has completed the form, he/she shall be invited to make payment using the payment methods listed in Article 5 of these GTCS.

The Seller holds the right to refuse the order especially in the event of an obvious error in the personal information provided by the Customer when creating his/her customer account, in the event of a dispute with the Customer, in the event of a legitimate suspicion of fraud, in the event of the unavailability of the product(s) ordered...
After a few moments, the Customer will receive an email confirming the order, reminding him/her of the content of the order and the total price of the order.


Unless otherwise specified, the prices listed on the Website are understood to be in Euros, net to pay.

Delivery costs are not included. The amount of the delivery costs will be indicated to the Customer when the order is confirmed, based on the delivery information provided, the weight and volume of the Product(s) ordered and the current rate of the carrier selected by the Seller.

The Seller holds the right at any time to modify its prices and to pass on, if applicable, any change in the VAT rate in force on the price of the Products offered on the Website. Nevertheless, the price indicated on the Website at the time of the order shall be the only price applicable to the Customer, subject to the availability of the Product(s) ordered.

The Customer may place an order on the Website and may pay by credit card (VISA or MASTERCARD), to the exclusion of any other means of payment. Payments may also be made by gift cards purchased on the Website, which may not be used in the shop. The Customer guarantees the Seller that he is fully entitled to use the payment card for the payment of his order and in particular has, at the time of validation of the order, the necessary authorisations to use the method of payment by bank card. The provisions relating to the fraudulent use of payment by bank card may be applied if necessary.

Payments by bank card shall be made by means of secure transactions provided by an online payment platform provider, PAYPLUG, in accordance with the conditions set out in the Annex to these GTCS (ANNEX 2).

Payments are made in real time and can also be made in 3 or 4 times with fees via the company Oney for orders between €300 and €3000 including VAT (delivery fees included). Found Oney's GTCS here:

The transfer of ownership of the Product(s) only takes place after full payment of the Products. The Seller reserves the right to reclaim the Products in case of non-payment of a portion of the price.

PAYPLUG shall be referred to as the "Payment Provider" for the purposes of these GTCS.

The Seller is a third party to the contractual relationship between the Customer and the Service Provider. Consequently, the Seller shall not intervene in the event of a dispute between them and shall in no event be held liable for the Provider's misconduct towards the Customer.

The Website does not have access to any data relating to the Customer's means of payment. The payment is made directly to the bank or the payment provider receiving the payment from the Customer. The banking information communicated during the online purchase is neither stored nor visible on the Internet. The Seller is informed by its banking partner of the correct receipt of the payment and certifies to the Customer the confidentiality of its banking data.


The Products ordered are shipped by the Seller and delivered to the Customer by the carrier designated by the Seller.

Deliveries are made in Austria, Belgium, France metroplitan (excluding Corsica), Germany, Italy, Netherlands, Portugal (excluding portuguese islands), Spain (excluding spanish islands) .

For any request for delivery outside this territories, the Customer may contact the Seller at the following address:

The transport costs will be studied according to the destination, the volume, the weight of the parcel and the current rate of the carrier chosen by the Seller.

For deliveries in metropolitan France, the Seller commits to deliver the Products within a maximum of thirty (30) days after the confirmation of the order subject to the availability of the Product(s) ordered and unless otherwise agreed by the parties.

​​In accordance with Article L. 216-2 of the French Consumer Code, in the event of failure to deliver the goods on the date or at the end of the period of thirty (30) working days mentioned in the previous paragraph, the Customer may cancel the contract, by registered letter with acknowledgement of receipt or by a written document on another durable medium, if, after having asked the Seller, in the same way, to make the delivery within a reasonable additional period, the Seller does not do so within this period.

Delivery by Geodis carrier is made downstairs. No upstairs delivery can be made.

The Customer shall also be informed of the dispatch of the Products by means of a tracking number which shall be communicated to him after confirmation of the order and which shall be available in the "My account" area. The Seller recommends that the Customer check the condition of the package(s) as well as the nature, condition, quantity and conformity of the Products delivered upon receipt of the order. The Customer is invited to carry out any examination necessary to detect any damage, shortages or non-conformities.

The signing of the delivery note and/or the transport form confirms the delivery of the Products ordered by the Customer.

In the case of damage to the package, the Customer must make any necessary comments on the delivery note and/or the transport form in a precise and reasoned manner, including in the case of a refusal of the package.

If the transporter does not allow the Customer to effectively check the good condition of the Products, he/she may have a period of ten (10) days instead of three (3) days, not including public holidays, to express reservations, in accordance with the provisions of Article L.224-65 of the Consumer Code.

In order to exercise his right of refusal, the Customer shall open the damaged or defective package(s) in the presence of the carrier and have him take back the damaged Product.

If the Customer's package is returned to the Seller by the Post Office or by other postal service providers, the Seller will contact the Customer upon receipt of the returned package to ask him/her what to do with his/her order. If the Customer has mistakenly refused the package, he/she may request that it be sent back by first paying the postal charges for the new shipment. In this case, the postal charges must be paid even for orders for which the postal charges were offered at the time of the order.

In the event of a delivery error, the product shall be returned to the Seller in its entirety and in perfect condition in its original packaging, in its original state, accompanied by its bill.

It is the Customer's responsibility to respect the technical characteristics of the Product in the context of its use.


If the right of withdrawal is applicable, the Customer has a period of fourteen (14) days from the date of receipt of the Product to withdraw.

He shall inform the Seller of his decision
by returning the withdrawal form shown in Annexe 3
by post to the Seller's address, and by sending a declaration by email to the following address:

The Customer shall then return the Products to the address indicated on the returns form without undue delay and at the latest within fourteen (14) days of communicating his/her decision to withdraw.

The Products must be returned to the Seller in their original packaging, in their original state, in perfect condition, accompanied by their invoice to the following address: 151 rue Bouthier - 33100 Bordeaux.

The Customer shall ensure that the package is clearly marked with the return number indicated on the return form.

Given the nature of the products and their volume, the Customer must contact the transporter in charge of delivery for the return of the Product(s) returned, to the exclusion of any other transporter.

The Customer may request the Seller's agreement, by e-mail to, to return the Products via another shipping company. The silence of the Seller shall not constitute acceptance. The Seller undertakes to respond to the Customer within seven (7) days.

The costs of returning the Product(s) and the risks of returning the Product(s) in the event of withdrawal shall remain at the Customer's expense. The Customer is informed that the return costs may be higher than the delivery costs insofar as the Seller bears a share of the transport costs relating to the initial delivery. The Seller's contribution to the transport costs shall not apply in the event of the return of the Product(s).

In the event of deterioration of the Products resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product(s), the Customer may be held liable before a civil court.

The Seller shall refund all sums paid corresponding to the sale price of the returned Product(s).

However, the Seller shall not refund the price of Products that are incomplete (in particular missing accessories or instructions), damaged, deteriorated or soiled, nor the price of Products that have been unsealed after delivery and that cannot therefore be returned for reasons of hygiene or health protection.

The Seller shall reimburse the Customer within fourteen (14) days of the date on which he receives the Products.

The refund shall be made using the same method of payment as the one chosen by the Customer for the initial transaction, unless the Customer expressly agrees that the Seller may use another method of payment, and provided that the refund does not incur any costs for the Customer.

The Customer shall ensure that the payment method used for the initial transaction is valid. If this is not the case, the Seller shall not be liable for the consequences of a refund on an expired payment method.
In the event of an order paid for by gift card or by means of a voucher, the refund will automatically be made in the form of a voucher.


The Seller is liable for any defects regarding the conformity of the Products under the conditions of articles L.217-4 et seq. of the French Consumer Code and for any hidden defects of the Products sold under the conditions of articles 1641 et seq. of the French Civil Code.

The Customer has a period of two years from the date of delivery of the Product to take action:

-Has a period of two years from the delivery of the Product to act;

-He may choose between repairing or replacing the Product, subject to the cost conditions set out in Article L.217-9 of the French Consumer Code;

except for second-hand goods, he/she is exempted from proving the existence of the Product's lack of conformity during the twenty-four (24) months following the delivery of the Product.

The legal guarantee of conformity applies independently of any commercial guarantee that may have been granted.

The Customer may decide to implement the guarantee against hidden defects of the product sold within the meaning of Article 1641 of the Civil Code and, in this case, he may choose either to cancel the sale or to reduce the sale price in accordance with Article 1644 of the Civil Code.

In the event of a defect in the Product, the Customer shall provide the Seller with photographs of these findings.


The performance of all or part of the Seller's obligations shall be suspended in the event of the occurrence of a case of force majeure that would hinder or delay the performance thereof.

In particular, war, riots, insurrection, social disturbances and strikes of any kind, natural disasters, epidemics and consequent health crises, blocking of electronic communications (...) shall be considered as cases of force majeure, subject to the discretion of the courts.

The Seller shall inform the Customer of the occurrence of a case of force majeure within seven (7) days of its occurrence. I In the event of the suspension of the Seller's obligations continuing beyond a period of fifteen (15) days, the Customer shall have the option of cancelling the order in progress and the Seller shall then proceed to reimburse the Customer.

Article 10 - PROOF OF ORDERS

The e-mails and exchanges between the Seller and the Customer as well as the data recorded via the automatic recording systems used on the Website shall constitute evidence between them, in particular of the purpose and date of the Customer's order.


The GTCS are governed by and subject to French law.

The Seller offers its Customers, in the event of disputes that cannot be resolved amicably, the possibility of resorting to a conventional mediation procedure.

The Customer may contact a consumer mediator, whose contact details are as the following:

- Médiation Solution, SAS with a capital of €5,000, registered in the Bourg en Bresse trade register,
- Siret 832 869 564 00019
- Address: 222, chemin de la bergerie 01800 SAINT JEAN DE NIOST
- Website:,

The Customer may also have recourse to the online dispute resolution service offered by the European Commission via a platform accessible at the following address:

It is reminded that mediation is not compulsory but only proposed in order to resolve disputes by avoiding recourse to the courts.

Any dispute that could not be resolved amicably will be under the exclusive jurisdiction of the French courts.


All representations of the Products on the Website and, more generally, the elements reproduced on the website "" are the exclusive property of the publisher and are protected by copyright, trademark law and the rights of database producers. Any reproduction and distribution of these elements, without prior written permission from the publisher, exposes the offenders to legal proceedings.

Article 13 - PERSONAL DATA

In conformity with European Regulation n°2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of individuals in relation to the processing of personal data and on the free movement of this data, personal data may be subject to automated processing by the Seller for the purpose of monitoring the commercial relationship with the Customer (ordering, invoicing, delivery).

The personal data collected in this process are exclusively destined to the Seller as well as to its partners (bank and carrier), to external companies, to public bodies and administrations legally entitled to receive them, to judicial and legal officers.

This data treatment is justified by the existing contractual or pre-contractual relationship between the Seller and the Customer and may also be based on legal obligations or on the legitimate interest of the Seller.
In this respect, the Customer is informed that :
- the person responsible for the treatment and recipient of this personal data is the Seller;
- this personal data will be deleted as soon as it is no longer necessary and at the latest within ten (10) years after the end of the commercial relationship with the Customer. In any case, the data necessary to meet a legal or regulatory obligation may be archived for as long as necessary to fulfill the obligation in question;
- the person concerned has the right to access his/her personal data, to rectify them, to limit the treatment of his/her personal data, to erase, portability, deletion of his/her personal data, to withdraw his/her consent as well as the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL°). They may also object to their personal data being used for prospecting purposes and generally to the processing of their personal data for legitimate reasons. They may give general or specific instructions to a trusted third party certified by the CNIL or to the data controller, respectively, concerning the storage, deletion and communication of their personal data after their death. He or she may designate a person to carry out these instructions and may modify them at any time. In the absence of directives given during his lifetime, his heirs will be able to exercise certain rights, in particular the right of access.

These rights detailed above can be exercised by contacting the Seller at the following e-mail address

Article 14 - CONTACT

For any information, request for information or complaint, the Customer may contact the Seller:

  • by telephone on + 00 33 (0)6 73 26 59 80 (free call from France);
  • by sending an email to the following address:


In order to ensure that the visitors of our website (the "Website") are fully aware of their privacy rights, you will find below the conditions for the collecting and use of personal data collected via our Website, as well as the details of the rights of our visitors regarding their data.

"We": The company SAHARA PALACE (RCS Bordeaux n°889.894.127);
"Website": The website "";
"RGPD": Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data;
"You": any visitor to the Website whose personal data we collect.

The personal data collected via our Website are exclusively intended for SAHARA PALACE, which processes them in its capacity as data controller.
We commit to never sell or rent these data.

We collect personal data via the Website exclusively for the following purposes:

• Answering a contact message, or more generally any request,
o Legal basis: this processing is justified by the contractual or pre-contractual relationship existing between you and our company.
To carry out operations relating to the management of comments published on the website,
o legal basis: this processing is based on our legitimate interest in improving the quality of our services.
To carry out operations relating to prospecting, such as the management of technical prospecting operations, the selection of persons to carry out prospecting and promotional actions, the carrying out of solicitation operations,
o legal basis:
With regard to data concerning our customers:
These data processing operations are based on our legitimate interest - with a view to improve the quality of our service, our product and service offers as well as the content and presentation of our websites,
Concerning data about our prospects:
For private individuals: Such processing is based on your prior consent. When, exceptionally, the consent is not possible, this processing is based on our legitimate interest as described above.
For professionals: this processing is based on our legitimate interest - to improve the quality of our service, our product and service offer as well as the content and presentation of our websites.
The management of requests to access,to rectify and to object to the processing of personal data,
legal basis: this processing is based on our legal obligations.
Management of complaints:
Legal basis: this processing is based on our legitimate interest to improve the quality of our service and to avoid legal disputes.

In general, we take care to minimise any collection of personal data about you and are committed to collect only the data that is necessary for each of the purposes below.

Under the terms of the documents under which we collect your personal data, either (where asterisks are present) the data marked with an asterisk is necessary to respond to your requests or to comply with a legal or regulatory obligation, or (where no asterisks are present) all the information requested from you is necessary to respond to your requests or to comply with a legal or regulatory obligation. Failure to provide us with this information may therefore prevent us from responding to your requests.



The period for which your personal data is kept differs according to the purpose for which we collect it.

We have summarised in the following table the main retention periods that we apply:

•Management of our prospect files: 3 years from the date of collection of your data or the last contact from you,
• Elaboration of commercial statistics: 3 years from the collection of your data or the last contact from you or from the end of the commercial relationship,
• Management of our customer files: For the duration of our commercial relationship and beyond for the duration of the legal guarantees (i.e. 5 years from the end of our commercial relationship),
• Web audience measurement statistics: 13 months,
• Browsing data on our website: 1 year,
• Management of unsolicited applications: 2 years after the last contact
• Identification in case of exercising the right of access or rectification: 1 year,
• Identification in case of exercising the right of opposition: 3 years.


At the end of these periods, your personal data will be irreversibly deleted or made anonymous.

However, your personal data may be kept beyond the periods indicated in the following cases:

  • to comply with a legal or regulatory obligation, during the required time for the fulfillment of the obligation in question,
  • to respond to legal proceedings, for the duration of the limitation period provided for by the applicable legislation,
  • to respond to legal proceedings for the duration of such proceedings.



Only authorised SAHARA PALACE personnel have access to personal data collected via the Website.

However, this data may be transmitted to the following recipients, exclusively when necessary

  • third-party companies involved in the execution of the request made or the service subscribed to, in particular the company ensuring the transport of the order and the banking company that handles the payment of the order,
  • our IT service providers,
  • our subcontractors,
  • the legal auxiliaries and ministerial officers in the context of their mission of advice, debt collection or representation.

We may also be required to communicate your data to third parties in order to comply with an injunction from the legal authorities.

When you visit our pages on social networks, we inform you that these social networks may collect personal data about you. We invite you to consult the confidentiality policies of these networks.



We are careful to ensure the security of your data and do not transfer it outside the European Union.

However, if such a transfer were to occur, we will inform you and assure you that we will take particular care to ensure that this transfer is carried out in accordance with the applicable regulations and will put in place rigorous and appropriate organisational, procedural and technical measures to ensure the security and confidentiality of your personal data.



When you visit our website, cookies are deposited on your computer, your mobile or your tablet.

Below you will find information to help you understand how cookies work and how to use the current tools to set them.

Cookies are small text files that websites place on the hard drive of your computer, mobile or tablet when you visit a website. Their purpose is to collect information relating to your browsing and to enable certain functions. In particular, cookies help us to know what information you like, in order to guarantee you a smooth and optimal navigation on our Website and to guarantee its performance.

In your computer, mobile or tablet, cookies are managed by your internet browser.

  • Purpose of cookies :

The purpose of cookies is to track geolocation, browser/OS types, the origin of the visit (entry point, keywords, etc.), and to monitor visits to the site (time, pages, clicks, etc.) The Website uses "add-on" cookies. These cookies allow you :

  • Accepting or rejecting cookies:

There are various ways for you to manage cookies.


  • Setting up our website:

As soon as you open our Website, a cookie management banner appears where you can accept all cookies, refuse all cookies or set the parameters.


  • Setting up your web browser:

You can choose to deactivate these cookies at any time.

Your browser can also be set to alert you to cookies that are being placed on your computer and to ask you to accept them or not. You can accept or refuse cookies on a case-by-case basis or systematically refuse them once and for all.

We remind you that the settings may change your conditions of access to our services requiring the use of cookies.

Here is how to control or prevent the recording of cookies:

The configuration of each browser is different. It is described in your browser's help menu, which will tell you how to change your cookie preferences.

You can disable cookies by following the instructions as follows:


1/ if you are using Internet Explorer

In Internet Explorer, click on the "Tools" button, then on "Internet Options".

Under the General tab, under Browsing History, click on "Settings".

Click on the 'View Files' button.

Click on the 'Name' column heading to sort all files alphabetically, then scroll down the list until you see any files starting with the prefix 'Cookie' (all cookies have this prefix and usually contain the name of the website that created the cookie).

Select the cookie or cookies containing the name "" and delete them.

Close the window containing the list of files, then double-click "OK" to return to Internet Explorer.


2/ if you are using the Firefox browser

Go to the "Tools" tab of the browser and select the "Options" tab on the menu.

In the window that appears, choose "Privacy" and click on "Show cookies".

Locate the files containing the name "".

Select them and delete them.

3/ if you use the Safari browser

In your browser, choose the menu Edit > > Preferences.

Click on "Security" and then on "Show cookies".

Select the cookies containing the name "" and click on "Delete" or "Delete all".

After deleting the cookies, click on "Done".

4/ If you use the Google Chrome browser

Click on the "Tools" menu icon and select "Options".

Click on the 'Advanced Options' tab and go to the 'Privacy' section.

Click the 'Show Cookies' button.

Locate the files that contain the name "".

Select them and delete them.

Click on "Close" to return to your browser.

  • Setting parameters on a cookie management platform:

You can manage your cookies by visiting cookie management platforms offered by advertising professionals.

To find out more about cookies and their management, visit the CNIL website or click on the "Help" option in your browser menu.


According to the regulations in force, you have the following rights:

    • right of access to your personal data contained in our databases,
    • the right to rectify or delete your data, it being specified that this right may be limited with regard to our contractual and/or legal obligations,
    • the right to limit the processing of your personal data in the cases provided for by the regulations and in particular by Article 18 of the RGPD,
    • the right to portability of your data,
    • the right to object to the collection and processing of your data on legitimate grounds,
    • the right to object to the use of your data for commercial prospecting purposes by our company,
    • the right to withdraw your consent at any time, for the processing for which we have collected your consent.

You may exercise these rights, freely, by sending us a request accompanied by proof of identity (by choice):

  • by e-mail to the address:,
  • by post to the following address: 151 rue Bouthier 33100 BORDEAUX.

You also have the right to lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL). Naturally, we are at your disposal in case of any difficulty in order to find an amicable solution.

You may also give general or specific instructions to a trusted third party certified by the CNIL or our company, concerning the conservation, deletion and communication of your personal data after your death. You may designate a person to carry out these instructions and change them at any time. In the absence of instructions given during your lifetime, your heirs will be able to exercise certain rights, in particular the right of access.


We may occasionally modify or amend our personal data protection policy in order to update it, particularly regarding the evolution of our activities.

We therefore invite you to consult it regularly, and in particular each time you visit our website or our offices, in order to be aware of its latest version.

However, we will ensure that you are informed of any substantial changes in the use of your personal data by our company and/or will seek your consent if necessary.

Update date: "To be completed" 2021



(Please complete and return this form only if you wish to withdraw from the contract)

For the attention of SAHARA PALACE, 151 rue Bouthier 33100 BORDEAUX

I/We hereby notify you of my/our withdrawal from the contract for the sale of the goods below:

Ordered on (*)/received on (*) :


Name of Client(s):


Address of the Client(s):


Signature of Client(s) (only if this form is notified on paper)

Date :

(*) Cross out what does not apply