Shipping & Returns

I. CHOICE OF DELIVERY METHOD

When you order, you will have the choice between a Colissimo delivery, or a delivery in relay point. Don't worry, in case of absence during the delivery, a notice will be left in your mailbox. We propose deliveries in Metropolitan France only for the moment.

Please count on a delivery time of about 4 to 8 working days, on average.

The shipping costs are calculated according to the weight of each order, and are specified to you each time.

For any question concerning an order outside of France, please contact our customer service at contact@editionsvetiver.com

II. FOLLOW-UP OF MY ORDER

As soon as your order is shipped, you will receive an email with the tracking number of your package.

You will also be able to follow the progress of the order via your personal interface on our site.

III. MAKE A RETURN

An item does not suit you?

Have you changed your mind?

You have 14 days to return it to us.

Contact our customer service by sending an email to contact@editionsvetiver.com, you will then be guided through the procedure.

Please note that you will be responsible for return shipping costs.

The refund will be made no later than 10 days after receipt of the package, provided that the product is in perfect condition and returned in its original packaging.

IV. EXCHANGE AN ITEM

We do not offer standard exchange, if you want to exchange a product you will have to return it to us, then order a new one on our e-shop.

V. MY PACKAGE IS LOST

If you have any questions, please contact our customer service at contact@editionsvetiver.com. We will quickly find a solution to your problem.

VI. MY PACKAGE WAS RETURNED TO THE SHIPPER

Unfortunately, if your package is returned to our warehouse, we will not be able to reship it. You will then be automatically refunded within 10 working days.

VII. GIFT CARD

When you offer a gift card, please note that it is not returnable or exchangeable. The recipient of the card will be able to spend it exclusively on our online store.

VIII. RECOMMENDATIONS

We recommend that you check the condition of your package upon delivery. If it appears damaged, ask the delivery person to stay and check the contents. Please note that you will also have the possibility to refuse the package, this will engage the responsibility of the carrier and we will be able to manage the rest of the steps with him.

We will do our best to reship the same product (subject to availability) as soon as possible.